Privacy Policy

This website is part of ITALBOX – Utilidades Domésticas, Lda.. This privacy notice explains how we use the personal information we collect about you when you use this website.

About this privacy policy

ITALBOX – Utilidades Domésticas, Lda., respects your preferences regarding the collection and use of your Personal Data.

«Personal Data», refers to information regarding an identified or identifiable natural person («Data Subject»). A natural person is considered identifiable when they can be identified, directly or indirectly, specifically by reference to an identifier, such as a name, an identification number, location data, electronic identifiers or one or more specific elements of the physical, physiological, genetic, mental, economic, cultural or social identity of that natural person.

ITALBOX – Utilidades Domésticas, Lda., respects your preferences regarding the processing of the Personal Data it collects. This Policy (“Policy”) contains information on how ITALBOX – Utilidades Domésticas, Lda., collects and uses your Personal Data, how you can control its use and describes our practices relative to information collected on other Group websites which link to or refer to this Policy (such as websites, software applications, social networks and electronic messages), as well as offline marketing and sales activities (collectively, “Communication Channels”).

The Communication Channels may provide links to other platforms which do not belong to the ITALBOX – Utilidades Domésticas, Lda. universe. We encourage you to check the privacy policies of those websites, services, social networks or applications before providing your Personal Data.

What information do we collect about you?

We collect information about you when you register on our website or place a request for information about products or services. We ask you not to send or share with ITALBOX – Utilidades Domésticas, Lda., any sensitive personal information such as racial or ethnic origin, political opinions, religious or philosophical beliefs, or trade union membership, as well as genetic data, biometrics, health data or data relating to sex life or sexual orientation. Website usage information is collected using cookies, but they do not specifically identify you, and the following data can possibly be collected:

  • IP Address.
  • Geographic location.
  • Information about the device accessing the website, namely browser type and version, operating system, screen resolution, preferred language, information contained in HTTP headers and agent version.
  • The search engine used to locate and access the website.

Date and time of activity on the website, as well as web pages and content visited and clicked on. It is important to note that this usage information does not deliberately identify you and if it exceptionally identifies you, it will be immediately anonymised. By providing information, you are giving your informed and unequivocal consent, agreeing to the processing of your data in an automated manner. Some of the requested data are mandatory, and are identified as such, and the lack of or inaccuracy of the answers given may compromise the service provided.

How do we use information about you?

The collected data are used to process your order, manage your account and, if you agree, send you information by email about other products and services we think may be of interest to you.

We use the information collected from the website to personalise your next visits.

If you agree, we will send your personal information to the various companies which collaborate in partnership with ITALBOX – Utilidades Domésticas, Lda. so that they can offer you their products and services.

ITALBOX – Utilidades Domésticas, Lda., does not share your information for marketing campaigns with companies outside the group or transfer your Personal Data to a third country.

Although the information provided is generally processed as private at ITALBOX – Utilidades Domésticas, Lda., the data collected will be used in accordance with the personal data protection regulation, throughout the processing process. However, it may be necessary to transfer Personal Data privately to other entities, namely judiciary, and when processing your request, we may send your data to, as well as use information from credit and fraud prevention agencies.

You have the right to file a complaint with a European Union Supervisory Authority regarding the protection of your Personal Data. ITALBOX – Utilidades Domésticas, Lda., will cooperate with the Supervisory Authority by providing it with all the information requested by the latter, in the exercise of its powers.

The information collected on this website does not involve automated decision-making, including profiling.

This website does not make comparisons, interconnections or in any other way, interrelates the registered information.

Because your data may circulate on an open network, there is a risk of the data being seen and used by unauthorised third parties.

ITALBOX – Utilidades Domésticas, Lda., only accepts requests for information from users who are at least 16 years old. ITALBOX – Utilidades Domésticas, Lda. Communication Channels are not directed to underage users. If you become aware of any registration made by a minor, we would be grateful if you communicated this fact to us, to proceed immediately with the removal of the minor’s registration.

Depending on the contact tool you use, the recipients or categories of recipients of your Personal Data are the Marketing and Communication, Call Centre, Pre-Sales and Commercial and Technical Support departments. We will share your personal data with your consent or, as necessary, to complete any transaction or provide any service you have requested. We also share data with affiliates controlled by ITALBOX – Utilidades Domésticas, Lda., and subsidiaries, with vendors working on our behalf, when required by law or to respond to legal proceedings, to protect our customers, to protect lives, to maintain the security of our services, and to protect property rights or ITALBOX – Utilidades Domésticas, Lda..

Access and correction of your information

We want to be certain of the accuracy and reliability of the information we retain about you.

We trust that the User provides us with accurate and complete information and that they update the data with regard to any change in the information provided.

The User has the right to withdraw their consent at any time, without compromising the legality of the processing based on the previously given consent. The User also has the right to request from ITALBOX – Utilidades Domésticas, Lda., access to Personal Data concerning them, as well as its rectification or erasure, and limitation of processing regarding the User, or the right to oppose the processing, as well as the right to data portability.

The Personal Data necessary for the celebration of the contract in which the User is a party, for the fulfilment of the legal obligations to which the Entity Responsible for Processing is subject and those which are necessary for the purpose of the legitimate interests pursued by ITALBOX – Utilidades Domésticas, Lda., are not included in the previous point.

Without prejudice to legal or regulatory provisions to the contrary, Personal Data will only be retained for the minimum period necessary for the purposes which led to its collection or subsequent processing, after which it is deleted; or if it is in the interest of ITALBOX – Utilidades Domésticas, Lda., it is processed for statistical purposes and anonymised, at which point the Holder cannot be identified.

Consent must be provided for the further processing of Personal Data for a purpose other than the one for which the data was collected. Prior to this processing, the Data Controller provides the Data Subject with information about this purpose and any other relevant information.

You have the right to request a copy of the information retained about you. If you would like to request a copy of the partial or total information retained by ITALBOX – Utilidades Domésticas, Lda., please send an email to italbox@italbox.pt or write to us at Rua Zona Industrial Norte/Sul, Nr. 1319, Barrô, 3754-909 Águeda.

If the requests made by the User are manifestly unfounded or excessive, namely due to their repetitive nature, ITALBOX – Utilidades Domésticas, Lda., under the current legal framework, reserves the right to demand payment of a reasonable fee, taking into consideration the administrative costs of providing the information or communication, or take the requested action, or refuse to comply with the request.


We would like to be able to send you information about the products and services provided by ITALBOX – Utilidades Domésticas, Lda., which may be of interest to you. If you have previously given consent, you can always choose to unsubscribe. At any time, you have the right not to be contacted for marketing campaigns, via email to italbox@italbox.pt or write to us at Rua Zona Industrial Norte/Sul, Nr. 1319, Barrô, 3754-909 Águeda.

Other websites

This website contains links to other websites. This privacy notice only applies to this website. You should read the privacy policies of the other websites.


ITALBOX – Utilidades Domésticas, Lda., implements appropriate technical and organisational measures to ensure a level of security suitable to the risk of keeping Personal Data on file and during its transmission.

ITALBOX – Utilidades Domésticas, Lda., has a computer system capable of resisting, with a certain degree of assurance, accidental events or malicious or illegal actions which may compromise the availability, authenticity, integrity and confidentiality of the stored or transmitted Personal Data, as well as maintaining the security of the related services provide or accessible through these networks and systems.


The entity responsible for the processing on this website is ITALBOX – Utilidades Domésticas, Lda., and they can be contacted through the postal address: Rua Zona Industrial Norte/Sul, Nr. 1319, Barrô, 3754-909 Águeda or, alternatively, by email italbox@italbox.pt

The Data Protection Officer (DPO) can be contacted through the postal address of the Entity Responsible for Processing or alternatively through the email italbox@italbox.pt

If you believe that ITALBOX – Utilidades Domésticas, Lda., has not adhered to this statement, if you have any questions about our privacy policy or the information we have collected about you, please contact us at https://italbox.pt/pt/contactos.

We will respond to inquiries within 30 days.

Changes to this privacy notice

Our privacy policies are regularly reviewed and any changes will be posted on this website. Last update was 24th April 2018.